(updated October 2019)
and the responsibilities of all parties.
- To give concise information surrounding all parties responsibilities.
- To maintain the financial viability of the service.
Parents will be given at least four weeks notice of impending fee increases. We try to schedule increases on a bi-annual basis around January and July.
- On Acceptance of a child care place all new families will be required to pay a non- refundable enrolment levy of $80 towards the cost of administration and enrolment pack (bag, hat, water bottle, sheet)
- Re-enrolment – existing families will be required to pay a non-refundable enrolment levy of $65 towards the cost of administration, consumables and enrolment pack (hat, water bottle)
- When a place is accepted and a date identified for the commencement of care for a new child, the bond (see bond schedule below) is required to be paid no later than five working days after the position has been accepted or by the date specified in the Enrolment Letter of Offer.
- 4 + enrolled days | $100 per Family
- 1 – 3 enrolled days | $50 per child – capped at $100 per Family
- Bond payments can be made by Direct Deposit/Bank Transfer, cash or cheque only
- Rainbow Valley Early Learning Centre will hold the Bond until the family leaves the service and is fully refundable provided all fees are paid up to date and the required 2 weeks notice in writing has been provided to the service.
- Upon leaving the service the family must complete a Bond Refund form – providing there is a bond balance remaining after fees are paid the bond amount will be refunded via direct debit with 4 weeks.
- Any request to reduce days or terminate an enrolment is subject to two weeks notice in writing.
- When leaving the Service – the last day of care (as per written notice given) cannot be an absence; CCS cannot be paid for an absence if this occurs the full fee will be charged.
- Families are required to give two weeks written notice of intended holidays in order to receive the scheduled holiday rate ($20 per day discount).
- On acceptance of an enrolment families will be offered a regular pattern of use. Attendance patterns may be between one and five days, Monday to Friday. We encourage families to consider a minimum booking of two days, as we find that children are more settled in this instance
- We do not offer rostered long day care enrolments.
- Request to change an enrolment (increase or swap days) is subject to the two-week notice period and can only be accommodated where a vacancy exists and licensing requirements can be maintained. If the request is unable to be fulfilled the request will be recorded on the internal waiting list and will be offered if the request is available in the future.
- Casual/Additional days can be booked providing a vacancy exists and licensing requirements can be maintained – additional days will be charged as per the current fee schedule.
- Cessation of care (cancellation of enrolment) will be applied if a child is absent for 5 or more consecutive weeks.
- Before / After School Care – we offer a 3-tier system – permanent, rostered and casual. Priority is given to permanent bookings – see fee schedule and enrolment guidelines attached.
- Vacation Care (Qld State Schools) – The roll is open for bookings from the middle of each school term. The booking sheet is emailed to families at this time. Bookings can be made, amended or cancelled up till 5pm on the last Thursday of term pending availability on a first in first served basis. Families will be notified via email if we are unable to accommodate the booking request and the request will be added to the waiting list. Cancellations cannot be made once the vacation care period commences, unless its due to a medical reason. Normal charges will apply for all booked days if absent. For the Dec/ Jan 6-week vacation period all of the above will apply but once the vacation care period commences the normal 2-week cancellation period will apply.
Absences (Initial 42 days)
- Child Care Subsidy and Additional Child Care Subsidy are payable for up to 42 absence days for a child in a financial year. A reason does not need to be provided for a child’s initial 42 days of absence.
- In shared care arrangements (where separated parents both claim Child Care Subsidy for the child’s care), the allocation of 42 absences relates to the child, not to each individual claimant.
- Each child receives a new set of initial 42 absence days at the beginning of the financial year.
- Public Holidays are charged at the normal daily rate
- Public holidays are counted as an absence day if the child would normally have attended the service on that day (if it wasn’t a public holiday)
Once 42 absence days have occurred in a financial year, Child Care Subsidy and Additional Child Care Subsidy can only be paid for any additional absences where they are taken for a reason defined in the Family Assistance Law. These reasons can include any of the following:
- the child, the individual who cares for the child, the individual’s partner or another person with whom the child lives is ill
- the child is attending preschool
- alternative arrangements have been made on a pupil-free day
- the child has not been immunised against a particular infectious disease, the absence occurs during an immunisation grace period and a medical practitioner has certified that exposure to the infectious disease would pose a health risk to the child
- the absence is because the child is spending time with a person other than the individual who is their usual carer as required by a court order or a parenting plan
- the service is closed as a direct result of a period of local emergency
- the child cannot attend because of a local emergency (for example, because they are unable to travel to the service), during the period of the emergency or up to 28 days afterwards
- the individual who cares for the child has decided the child should not attend the service for up to seven days immediately following the end of a period of local emergency.
Absence days taken for the above reasons, after the first 42 absence days have been used, are called ‘Additional Absence Days’. There is no limit on the number of these days for which CCS may be paid as long as they are taken for the reasons specified above and supporting documentation is provided.
General Fee Info
- Fees are payable by Parents/Guardians as agreed on the enrolment form. Parents/Guardians are liable for all childcare usage charges regardless of CCS eligibility. All accounts must be paid fortnightly and a nil balance achieved.
- Child care fees are charged for permanent days booked, irrespective of whether the child attends the centre – the discounted holiday rate is applied if 2 weeks written notice is given
- Casual days are charged as per normal fee
- Normal Fees are payable for all Public Holiday’s (holiday rate is not applicable) if a public holiday falls on your usual enrolled day.
- Statements of child care usage are emailed fortnightly
- Payment of fees will be direct debited from a nominated bank account or credit card using Debitsuccess Australia. Credit card surcharges apply.
Payment Of Fees (Debitsuccess Pty Ltd)
- All Parent/Guardians are required to pay fees through Debitsuccess Australia – direct debit from a nominated cheque/savings account or credit card. Credit Card surcharges do apply.
- Direct Debit must be arranged prior to the child commencing care – Written authority is required and must be made on the appropriate Direct Debit Authority form provided in the enrolment pack.
- Direct Debits will occur on Wednesday’s fortnightly for Week 1 and Week 2 of child care usage. The scheduling of processing can be modified to suit individual families needs.
- It is the responsibility of the family to ensure that sufficient funds are available and that the correct bank account details are provided to ensure that fees are processed smoothly each week.
- Any charge or fee incurred as a result of insufficient funds being available will be the responsibility of the parent/guardian.
- Should a direct debit be unsuccessful you will be required to immediately bring fees up to date in the next week’s payment cycle.
If children are on the premises after closing a late fee of $15.00 per minute will apply from 6:15pm
- If at any stage you experience financial difficulties, please speak to the Director or Administration Assistant immediately. We may be able to offer a negotiated payment plan option for families genuinely in need of assistance to ensure the gradual payment of fees
- Failure to make agreed payments will lead to the termination of the enrolment and instant referral to an authorised Debt Collection Agency
- Families who leave the Centre with an outstanding account will be forwarded a final invoice to the last advised address for payment within 7 days. Failure to make such payment will result in referral to an Authorised Debt Collection Agency.
Family Assistance (FAO)
- Families may be eligible to receive assistance from the Commonwealth
Government towards the cost of child care fees – CCS (Child Care Subsidy)
- It is the responsibility of families to apply for this assistance, please see www.humanservices.gov.au or contact your nearest Family Assistance Office – 136150
- It is the responsibility of the families to ensure their records with Centrelink are up to date.